Funeral services will  be a priority for the Australian Competition and Consumer Commission (ACCC), according to its chairman Rod Sims.

rod sims CustomRod Sims, ACCC

Funeral businesses using their significant market power to bundle services and block new entrants to the market or engaging in unconscionable conduct, have made the sector a key enforcement focus for the ACCC in 2020, said ACCC Chair Rod Sims in a speech to the annual Committee for Economic Development Australia (CEDA) today.

“The sector has long provoked consumer complaints, not least because consumers engage with the funeral sector at a time when they are grieving, vulnerable and at a disadvantage,” said Mr Sims, who was announcing the ACCC’s Compliance and Enforcement priorities for 2020.