In the 43 years that Terry Robbins' family company has been making coffins, the size of the average person and the number of obese Australians has increased so much that the company keeps an "emergency supply" of extra large coffins.

From the moment the undertaker is called, the handling of overweight and obese dead is causing heartbreak, embarrassment and anxiety to families and logistical nightmares to an industry that prides itself on treating grieving families with tact and respect.