VIC: Consumers complain about the industry

Consumer Affairs Victoria has received dozens of complaints about the shoddy work of some undertakers and cemetery staff over the past two years, according to the Daily Telegraph.

 

The article quotes from a register of complaints, released under Freedom of Information laws, includes details of a body being exhumed a day early and "left out in the open overnight with a carpet over it".

One grieving husband was upset to see his late wife described as a "loving father" on her headstone.

And another family spent 57 years thinking it had bought a graveyard plot suitable for three bodies - only to discover recently it was big enough for only two.

Australian Funeral Directors Association national vice president John Fowler said while the number of complaints was relatively low, he was concerned about the lack of regulation in the funeral industry.

Cemeteries and Crematoria Association of Victoria president Frank de Groot said only about 30 official complaints were made about the average 36,000 funeral services held in Victoria each year. Mr. de Groot said "But one is too many".

Read the full story here...

 

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